- Services & Support
Benefits by IT and Business Role
iSight with iSight Analytics Cost-Effectively Delivers Value to Both IT and Business
iSight and iSight Analytics provide essential application management reports and analyses that are easy to distribute to personnel in key organizational roles including database administrators, data architects, IT managers, data warehouse directors, analysts, business unit managers, architects, application managers, business analysts and compliance staff.
- Information Managers / Data Warehouse Directors
Information managers and data warehouse directors receive summarized performance, resource use and exception reports by business department, geography and other organizational dimensions. This information can guide the allocation and management of system and staff resources, highlight performance and service-level issues as well as influence budgeting and capacity planning.
- IT Executive/Application Owner
Application owners such as customer relationship management vice presidents, use the iSight Analytics management dashboards to track key performance and usage indicators. This ensures the application is meeting business needs plus identifies any risks to service levels and application compliance.
- Data Architects
Data architects use iSight Analytics reports to gain comprehensive visibility on how the overall application and data environment is operating. With this information, data architects can understand and respond to changing business usage patterns and requirements, This helps ensure an optimal data model, based on actual data usage patterns, identifies and addresses resource constraints plus assists in projecting future capacity requirements.
- Business Unit Managers
Business unit managers receive periodic iSight Analytics usage reports to identify what information their departments and staff uses and values, and to confirm that applications are actually used as intended. Business managers also receive chargeback reports that calculate service fees based on actual use.
- Business Intelligence Liaisons / Business Analysts
Liaisons and analysts across business departments receive user profiling and error reports to ensure that applications are being used effectively and to identify where user assistance or training may be required to increase user productivity and satisfaction. iSight Analytics enables them to track and analyze how semantic layers such as universes and projects are used and performing, along with what business intelligence reports are consuming significant resources or are never used.
- Compliance Staff
Compliance staff uses iSight and iSight Analytics to monitor adherence to both application and data compliance policies, and to meet audit and reporting requirements. iSight Analytics compliance reports are used by auditors during compliance audits, reducing the time, risks and cost of third-party audits.
- Database Administrators
Database administrators use iSight Analytics to identify and resolve performance issues associated with particular application queries, reports and users. This user and application perspective delivers actionable information they cannot get using database monitoring and administration tools, and helps administrators protect the database from inappropriate and inefficient user behavior. Because iSight is always on and can highlight emerging performance issues, provides early warning to database administrators that allows them to turn on system-level monitoring and focus it on specific database tables and processes to capture and diagnose system-level performance problems.