The
Teleran Support Commitment
From our
beginning, Teleran has taken seriously its commitment and dedication to
delivering the highest quality technical support for our
customers. Teleran's customers give us high marks for our support as evidenced
by the fact that for
the last two years 100% of Teleran's customers have renewed their support
contracts.
Seasoned
Support Staff
Our professional support representatives receive
comprehensive training
and on average 5+ years experience with Teleran products. To assist our support
team in responding quickly to your questions and support requirements, the
company gives them direct access to our software engineering staff and our on-line
help desk knowledge base.
Real-Time
Web-Based Support
Teleran
also offers a real-time web-based support service that
enables our staff to interact live with you and your Teleran system remotely
over the web, as though they were sitting right next to you. This offering
increases the speed and effectiveness of the Teleran's support process,
facilitating software product upgrades, ongoing training, and education on new
products and features.
Customers
can reach Teleran support by calling 973-439-1820 and pressing 3 for technical
support or by emailing techsupport@teleran.com.
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