Customer Support

Product Training

Consulting

 

Consulting

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Teleran Consulting offers a portfolio of services that help Teleran customers maximize their investments in Teleran software without adding to the workload of  your staff. We can provide spot expertise or develop and execute a strategic plan for aligning IT processes with business needs. In either case, we begin by gaining a thorough understanding of your requirements, then draw on our experience to ensure project success.

Foundations Engagements provide organizations with a solid foundation in Teleran software product features, functions, and operation and ensures a rapid payback and ROI. During a Foundations Engagement, Teleran consultants develop a baseline analysis of your application environment and relative usage and performance history: who are the users, what front-end applications do they use and when, what data is accessed and what is unused, what is the average response time—by user, application and shif and so on. This baseline, coupled with the consultant's improvement recommendations, will comprise your operating plan for ongoing, proactive management using Teleran software.

 

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Vision Engagements provide organizations with a whole new outlook by fully exploiting their Teleran implementations to ensure effectiveness and efficiency of their Business Intelligence and Data Warehouse environments. Conducted by experienced Teleran professionals, Vision Engagements ensure your critical analytic and reporting applications are performing optimally and delivering value to the business. Our objective is to arm your staff with the intelligence and controls they need to proactively manage these applications using Teleran software.

  • Strategic Data Management and Administration

  • Guiding Database Growth, Conversions and Upgrades

  • Business Intelligence Application Management

  • Applied Business and Information Usage Policy

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Remote Solutions Services provide point-in-time and ongoing services for maintaining and managing your Teleran environment remotely. Using a leading third party web-based service facility, dedicated Teleran staff can cost-effectively manage the implementation and management of Teleran products to meet your unique operating requirements. Remote Solutions Services include:

  • Business Intelligence and Data Warehouse Management

  • Data Loading and Maintenance Scheduling

  • Dormant Data Analysis and Recommendations

  • Directed Database Tuning

  • Workload Profiling

  • Service Level Development and Management

  • Management Reporting

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