- Services & Support
Teleran offers a wide range of professional services offerings, based on our proven implementation methodology, to help you maximize the value of Teleran software in your environment.
Doing it right.
With Teleran Professional Services you are backed by the experts in dynamic application management. Not only does Teleran bring a thorough understanding of our technology solutions, but we also have expertise in architectures and software applications across a wide range of business functions and industries.
Because our practice serves a diverse customer base, our services work keeps us on the cutting edge of all forms of application management projects – Business Intelligence, Data Warehousing, Mission Critical OLTP Applications, Data Migration and Consolidation, and Compliance and Security. Teleran Professional Services has the complete package of resources: the right tools, an industry leading methodology, and the experienced team to guide your application management projects from the strategy phase to successful completion.
Teleran Professional Service Offerings include
Teleran professional services provide on-site assistance with custom Teleran implementations not covered under Teleran’s standard support programs. Teleran Implementation Services are customized to address specific needs and include:
Successful deployments start with thorough planning. By relying on our experienced Teleran consulting staff, your deployment will get off to the best possible start. Teleran consultants can help prepare every aspect of your Teleran solutions from the initial planning stages through to integrating Teleran functions into your IT processes. Our team will review your business and technical objectives, system architecture and application management requirements to create a comprehensive deployment plan that is tailored to your organization’s specific requirements. Our consultants ensure that the job gets done on or ahead of schedule with minimal impact on your environment and staff resources.
Installation and Configuration
Extensively trained in all aspects of the Teleran products and solutions, Teleran's consultants will help you install, configure and test the Teleran System and environment to ensure that our solution addresses all your objectives. As each organization’s applications and systems use vary, our consultants ensure that the Teleran System is sized and tuned to support your unique applications, traffic volumes, and support requirements.
Once the Teleran solution is implemented in your environment, Teleran consultants work with your IT team to automate Teleran System maintenance functions and integrate them into your IT support processes. The integration phase ensures that you generate the most value from your Teleran System while minimizing ongoing administrative effort.
Application and Database Health Check
Over time the use of your mission-critical applications and databases changes. New applications come on-line, more data is accumulated, additional compliance or governance policies are required. Because of these and other changes, your environment periodically needs a health check to ensure that your applications and databases are delivering the most value to the business while minimizing costs and risks.
Teleran’s Application and Database Health Check starts with providing you with comprehensive visibility into the use, performance, efficiency and compliance of applications and databases in your environment. Our analysts, using Teleran’s automated usage tracking and analysis solution, quickly deliver an in-depth analysis across key dimensions of your environment: user and application activity, SQL query and database performance, user and database errors, operating inefficiencies and compliance/security risks. Teleran’s Health Check Service results in detailed, actionable recommendations that improve your service levels, IT productivity, application and database performance, and the overall health and protection of your critical applications and databases.
Performance Management Services
More than ever your business applications today are mission-critical. Your business users and customers have no patience when applications perform below their expectations. You can rely on Teleran’s Performance Management Service to ensure performance and service expectations are met.
Using Teleran’s automated usage tracking and analysis solution, iSight and iSight Analytics, experienced Teleran consultants quickly develop an in-depth analysis of usage and performance across key dimensions of your environment: user and application activity, SQL query and database performance, user and database errors, and operating inefficiencies. Teleran consultants generate detailed and actionable recommendations that will improve your service levels, application and database performance, and the overall efficiency of your applications and databases.
Application Compliance Audit and Policy Enforcement Service
There is no shortage of compliance regulations that you must address in today’s business environment. Whether it is PCI, SOX, HIPAA or Basel II regulations, your organization is on the front lines of ensuring your company is in compliance. Teleran’s Application Compliance Audit and Policy Enforcement Service begins with an analysis by experienced Teleran consultants of the level of adherence to compliance and governance requirements in your organization.
Teleran’s consultants analyze all application and database activity over a specified period of time. This is accomplished using Teleran’s automated usage tracking and analysis solution. This comprehensive analysis drives our observations, findings and recommendations focused on improving your compliance auditing, reporting and enforcement, identifying suspicious behaviors and lowering your compliance audit costs. With Teleran’s Application Compliance and Policy Enforcement Service your executives can be assured that your organization’s system use is in compliance and secure.
Application and Database Consolidation and Migration Assessment
Application and database consolidations and migrations represent large and visible opportunities for you to achieve substantial cost savings and simplify your IT management. Because consolidations and migrations are not trivial projects, organizations like yours are seeking ways to reduce the time, cost and risks of consolidating and migrating applications and databases. Teleran’s Consolidation and Migration Assessment Service minimizes the time, cost and risks of these projects by identifying and mitigating potential risk factors in your environment prior to the actual consolidation and migration process.
The Teleran Assessment is conducted by experienced Teleran consultants using Teleran’s automated assessment software. It tracks and analyzes the overall user, application, and data usage activity of your existing environments that will be migrated. By analyzing these usage metrics, application and user risk factors are identified and addressed in the current system, preparing an optimized environment to be migrated or consolidated.
At the completion of the Assessment, you will benefit from having a comprehensive understanding of the actions and activities that occur within your existing applications and data environment and a plan of action to deliver an optimized project faster with lower costs and lower risks.
Oracle Exadata Consolidation and Migration Assessment
As Oracle Exadata gains significant market acceptance, organizations are increasingly seeking ways to reduce the time, cost and risks of consolidating and migrating applications and databases to the Oracle Exadata platform. Teleran’s Oracle Exadata Consolidation and Migration Assessment Service minimizes the time, cost and risks of Oracle Exadata projects by identifying and mitigating potential risk factors in your environment prior to the implementation of Oracle Exadata.
The Teleran Assessment is conducted by experienced Teleran consultants using Teleran’s automated assessment software. It tracks and analyzes the overall user, application, and data usage activity of the existing environments that will be migrated to Oracle Exadata. By analyzing these usage metrics, application and user risk factors are identified and addressed in the current system, preparing an optimized environment to be migrated or consolidated to Oracle Exadata.
At the completion of the Oracle Exadata Assessment, you will benefit from having a comprehensive understanding of the actions and activities that occur within their existing applications and data environment and a plan of action to deliver an optimized Oracle Exadata solution faster with lower costs and lower risks.