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Teleran Delivers Business Context to Application Management Solution

Providing Organizational Context to Application Performance and Compliance Management is Critical to Meeting Business Objectives

FAIRFIELD, NJ - OCTOBER 4, 2010 - Teleran© Technologies, Inc., the leading provider of dynamic application management software used to improve the performance and compliance of data-intensive applications, today announced a significant feature, Business Context, as an enhancement to their currently available version 4 of their software suite. Teleran’s software tracks and proactively manages how users interact with dynamic, data-intensive applications such as BI, data warehousing, CRM and customer-facing Web applications. This enables organizations to improve the performance, manageability and compliance of these user-driven and unpredictable business applications. With Business context, the Teleran software suite now captures and associates an application users’ role, business unit, and location to the application and data usage information the Teleran solution already tracks. This enables IT organizations and business management to understand how various business functions, departments and individuals use and value business-critical applications and the underlying data delivered by IT.

Establishing a Business Context for system and application usage is critical today, not just for performance, service level management and compliance, but also for IT budget justification. Business management today is driving more and more of the IT spending priorities and initiatives. Because of this both IT and business executives require greater visibility on how business units are actually using these critical IT assets. For each application transaction, the Teleran application management software captures information on who the business user is, what their business context is, what data is requested in their report or query, what application is used, and what the impact of their report is on the database. This provides a comprehensive picture for IT organizations to better understand and manage business use to meet service levels, address performance challenges, and ensure compliance by role and business function. This also ensures that IT resources are aligned appropriately to the business objectives and priorities.

“We are excited to be able to bring a deeper more accurate business context to our customers’ application and system usage tracking and management,” states Chris Doolittle vice president. “This kind of organizational information empowers IT directors and their support staff to better understand and service their internal and external IT customers.”

Business context can have immediate and important value to both IT and the business it serves. For example at one Teleran customer site, IT for the first time was able to see the high business priority and impact of a database error that was discovered. Because of the accurate assignment of business priority, the error was fixed immediately before any real business impact occurred rather than just put in the queue of standard priority fixes. At another customer site, the IT organization justified to the business increased spending on their enterprise data warehouse because they were able to explicitly show the growth in data warehouse use by mission-critical business departments.

About Teleran
Teleran’s offerings empower organizations to proactively improve application performance and business productivity, track and enforce application and data compliance policies, and lower IT operating costs with its award-winning management software solution for dynamic, data-intensive applications. Based on patented artificial intelligence technology, Teleran’s product suite tracks, controls, secures, and guides how business users interact with applications and data - automatically. Founded in 1997, Teleran provides solutions for many of the world’s leading organizations including Allstate, Bank of America, Bristol-Myers Squibb, GE, MetLife, Staples, US Department of Defense and Wells Fargo. For more information about Teleran’s offerings, call us at (973) 439-1820 or visit http://www.teleran.com.