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Allstate Insurance
Speeds Business Analysis
with Teleran

Allstate is the nation’s largest publicly held personal lines insurer. The company provides insurance products to more than 17 million households and has approximately 14,000 exclusive agents in the U.S. and Canada. Allstate Insurance division’s customer base and profitability were being challenged by Internet-driven commoditization of the insurance industry. The Insurance division is using Teleran iSight to optimize business users’ analysis of customer household premium and claims information allowing them to better cross-sell and improve customer retention rates.

"I’ve learned more about the business use of our data warehouse from Teleran in two weeks than I knew about the system in the previous six months in my job."

Craig Kovar, manager data warehousing Allstate Insurance

Allstate Challenge

To meet market pressures Allstate needed to better leverage their customer and claims data. Allstate IT was tasked with creating a large enterprise data warehouse to support a broad range of analytical applications such as: product profitability, customer profiling, cross-selling, pricing analysis and market segmentation studies. The Allstate enterprise warehouse started out with just 30 users initially, but rapidly expanded to include many departments as well as field agents. With this initial success, it was clear that the warehouse user community was going to expand into the 1000’s. 

Allstate IT realized they needed to address several key challenges: 

  • Maintain performance and service levels as the number of business user dramatically increased
  • Better understand and manage rapidly changing usage patterns across a wide range of user groups
  • Control support costs as users and data grew
  • Document how business units were using the data warehouse to confirm groups were leveraging the data warehouse as expected

Teleran Solution and Benefits

iSight usage profiling has helped Allstate IT to support over 5000 enterprise data warehouse users while maintaining expected performance levels. Allstate has been using iSight service level reports to track overall performance trends by user group. This enables IT to tackle negative performance trends before they affected the user community.

Teleran Value to the Business

  • Provide the appropriate performance and availability of business critical applications
  • Speed business analysis to meet aggressive business objectives
  • Assist in integration of "stovepipe" data to improve cross-sell and cross-channel analysis
  • Document and improve the information value to the business

Teleran Value to IT

  • Reduce user support costs and improve IT staff productivity
  • Alert and speed IT’s reaction to changing business conditions to keep applications relevant and valuable to the business
  • Document IT infrastructure’s contribution to the business

Integrating iSight into Ongoing Support
and Maintenance Processes

Allstate engaged Teleran Professional Services to assist them in accelerating the value Allstate is getting from iSight. In a two week process, Teleran helped Allstate integrate the use of iSight usage reporting into the various IT groups’ ongoing support and maintenance processes so that each group can better understand the service demands of their growing user communities.

Technical Environment

Database: Oracle 11g
Server hardware: Sun
Applications: SAP BusinessObjects, SAS