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"Using
Teleran, my staff finally has an effective way to diagnose,
analyze and prevent user errors. In addition to the two
confusing "customer" tables, we found three other
pairs of data elements that could be confusing to users and
created similar iGuard policies for each.
Over the past two
months, more than 50 new users have come on line and our query
volume has increased significantly. At the same time, the number
of help desk calls from sales and marketing users has actually
declined by 15%. I attribute this improvement to the preventive
and corrective iGuard policies we implemented. |
