|
|
"Once I identified that new users were the source of the slow-down, I approached our VP of Finance with the Teleran reports. He was pleased that we’d gotten to the source of the problem so quickly and agreed to my recommendations: schedule additional training for the new users and temporarily constrain new users to the training data mart until year-end, allowing Finance to close the books more quickly."
An iGuard policy
was activated to block new users from the finance tables until year-end.
During that time, whenever a new user issued a query, they received a real-time
Automated
Helpdesk message. |
