"During the last week in December we experienced a spike in help desk calls. Users in the Finance department were reporting slow system response times. Since December is the end of our fiscal year, I knew they were closing the books and we had to act quickly. Teleran helped pinpoint the source of the problem: a group of new users whose query activity was slowing response times for all."

iSight showed that although there were only 3 new users, their activity was consuming significant resources. Average response time for new users was nearly 30 minutes, whereas it was only 2.25 seconds for the finance group!    See the report