_____________________________________________________________ iGuard User Messaging   Guides and Trains Users  Improves Performance  Reduces IT Support Costs

New application users come on-line. Increasingly powerful BI tools allow users to "get in trouble". All too frequently the helpdesk or support staff get sidetracked with common and recurring user problems. All these issues serve to make supporting application users resource intensive, costly and never ending.   iGuard real-time user messaging addresses these common and costly user support problems. With its expert-system-based automated user messaging facility, iGuard messaging guides and trains users in the context of their query or report. Teleran's iGuard prevents application users from making common errors. Each iGuard message, associated with a specific iGuard policy, delivers instantaneous guidance to those users who violate that policy. With iGuard messaging companies improve service levels and user productivity while reducing helpdesk, training and IT support costs. Merrill Lynch "Teleran messages have enabled us to guide and support more people at a reduced cost, maximizing the business value of our applications." Sample iGuard User Messages    Improves performance and productivity          Enhances accuracy and quality          Ensures compliance iGuard messaging automatically integrates with  applications, improving user productivity, reducing support demands  and minimizing help desk calls.   Automatically Guides & Instructs Users With Real-time Messages iGuard messages work in conjunction with activated iGuard policies. Whenever an iGuard Policy is triggered by an inappropriate query, a configurable iGuard message is instantaneously sent to the user, suggesting how he or she can improve their query. Performance management "This query will run for more than 180 minutes. Please schedule your query to run overnight." User training "Do not join a fact table to itself. This will create a Cartesian product or "runaway" query that will consume significant system resource and deliver an unusable result." Business priority   "Only the Finance group can access P&L tables on the last day of the quarter. Try your query again tomorrow." Query accuracy "Joining these two tables will produce unreliable results. Try again using the customer table in the sales schema." Maintenance and data refresh "This table is now being updated. Submit your query again after 8:00 am." Data privacy  "You are not authorized to access the salary column."   Improves How Users Interact with Information User messaging has proven to improve the quality of user interaction with information. iGuard messages prevent common user errors, increasing users' productivity as well as their business performance. Corporate Express "Teleran’s user communications capability helps business users be more efficient and smarter in their use of information." Reduces IT Helpdesk, Training & Support Costs No longer will your helpdesk or DBA staff have to spend hours dealing with common and recurring end-user query problems. Messages can actually train and remind users how to maintain the effectiveness and efficiency of their queries, reducing helpdesk calls. iGuard messaging enables IT staff to focus on more strategic projects.   Works with All SQL-Generating Applications iGuard messages work with all SQL generating BI, analytical, and enterprise applications, including two-tier, three-tier and web-based applications.   Back to iGuard